AddonsNext1. Cancelling a subscription
You may cancel future renewals at any time through the subscription controls available in the extension or by emailing [email protected] from the email address associated with the purchase. Cancellation stops the next renewal. Unless the checkout states otherwise, your paid access continues until the end of the current billing period.
Uninstalling an extension does not automatically cancel a paid subscription. Complete the cancellation step or contact support.
2. Subscription refund eligibility
Your first payment for a subscription is eligible for a full refund when we receive a valid request within 7 calendar days of the charge. Renewals are generally non-refundable because access remains available for the paid period, but we will review requests involving a duplicate charge, incorrect charge, qualifying service failure, or a right required by law.
We do not provide prorated refunds for unused time after cancellation, plan downgrades, failure to use the service, or forgetting to cancel before renewal, except where required by law or expressly stated at checkout.
3. One-time digital purchases
A one-time digital purchase may be refunded within 7 calendar days only when it has not been activated, redeemed, downloaded, or materially used. Once digital value has been delivered or consumed, the purchase is generally non-refundable unless it is defective, not as described, or refundable under mandatory law.
4. Duplicate charges, errors, and service failures
Contact us promptly if you see a duplicate or incorrect charge. When our records confirm an error, we will correct it or refund the incorrect amount. If a paid feature is materially unavailable because of an AddonsNext service failure and we cannot restore it within a reasonable time, we may offer a refund or credit appropriate to the impact.
Issues caused by a third-party platform change, unsupported browser configuration, violation of platform rules, loss of access to a third-party account, or use outside documented requirements do not automatically qualify for a refund, though we will review the circumstances fairly.
5. How to request a refund
Email [email protected] with:
- the extension name;
- the email address used for the purchase;
- the transaction or receipt identifier;
- the charge date and amount; and
- a brief explanation of the request.
Do not send a payment card number, password, gift card code, or other credential. We may ask for additional information reasonably needed to verify the transaction and prevent fraud.
6. Review and refund timing
We aim to review complete requests within 5 business days. Approved refunds are sent to the original payment method. Your bank or payment provider may take additional time—often 5 to 10 business days—to display the credit. Processing time is outside our control.
A refund may end access to the associated paid features. If a payment provider resolves a chargeback or dispute first, its decision and process may control that transaction.
7. Consumer rights and changes
This policy does not limit any non-waivable rights you have under applicable consumer law. If local law provides a longer withdrawal period or additional remedy, that law applies. We may update this policy for future purchases by posting a revised effective date; the version presented at the time of purchase governs unless law requires otherwise.
8. Contact
For cancellation, billing, or refund help, contact [email protected].